The Consumer in Public Services: Choice, Values and Difference Richard Simmons

ISBN: 9781847421814

Published: April 15th 2009

Hardcover

304 pages


Description

The Consumer in Public Services: Choice, Values and Difference  by  Richard Simmons

The Consumer in Public Services: Choice, Values and Difference by Richard Simmons
April 15th 2009 | Hardcover | PDF, EPUB, FB2, DjVu, AUDIO, mp3, ZIP | 304 pages | ISBN: 9781847421814 | 5.65 Mb

This book challenges existing stereotypes about the consumer as chooser. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there areMoreThis book challenges existing stereotypes about the consumer as chooser. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different faces of the consumer and that it is not easy to categorise users in particular environments.Drawing on empirical research, The consumer in public services critiques established assumptions surrounding citizenship and consumption.

Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the subjects of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer mechanisms, or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that todays public services must learn to cope with a differentiated public.This book will be of interest to scholars and students in the fields of social policy and public administration.

It will also appeal to policy-makers leading user-focused public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services.



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